Refund policy

Refund Policy

  • All products are eligible for our refund policy below. However, the shipping charges outside of the mainland USA are always non-refundable.
  • FOR SINGLE PACK PURCHASE: You will not need to return the used bottle. You will receive a 100% refund after filling out this form. You are only entitled to one refund like this per product per year.
  • FOR MULTI-PACK PURCHASE: You only need to return the unused and unopened bottles after completing this form. However, to prevent misuse or abuse of this refund policy, please note that the following rules must be observed:
  1. If you have used only 1 bottle (a 30-day supply): we will issue a refund for that bottle and all unused/unopened bottles you return.

    For example:

    • You purchased a 6-pack of a supplement.
    • You used 1 bottle and returned 5 unopened bottles.
    • Once received at our warehouse, we will issue a refund for all 6 bottles.
  2. If you have used more than 1 bottle (a 30-day supply): we will only issue a refund for the first bottle and the unused/unopened bottles that you return. You will not receive a refund for the second or subsequent bottles that you used.

    For example:

    • You purchased a 6-pack of Emma Relief.
    • You used 2 bottles of Emma and returned 4 unopened units.
    • Once received at our warehouse, we will issue a refund for 5 bottles (the first used bottle of Emma plus the 4 unused units you returned).

Refund Step-by-Step

  • Step 1: Ensure you have read and understood the return rules above. They are very important and must be observed. We put them in place to prevent misuse and abuse.
  • Step 2: Place the refund request with our customer service team by filling out this form, or email us at hello@enclavebioactives.com.
  • Step 3: Return the products.

    -  If you’re in the USA, our rep will send you a prepaid label via email. Please promptly pack and ship back unused and unopened products to our warehouse. Shipping and handling fees will be deducted from the final refund amount.

    -  If you’re outside of the USA, we ask that you obtain the shipping label and pay directly to your carrier of choice in your country since we will not be able to generate a label for you.

  • Step 4: Sit back and relax.
    Once the returns of unused and unopened bottles are received and confirmed at our facility, we will issue the refund in accordance with the policy explained above, excluding 10% for shipping and handling fees, if applicable.

PLEASE NOTE: It may take a week for the carriers to ship back the products and another week for our facility to process your return. Once we issue the refund, your bank may take 5–7 business days to clear the fund and reflect the amount in your account.

CANCELLATION: While we'll do our best to accommodate cancellation requests, once an order is processed for shipment, we cannot guarantee cancellation.